Introduction
After successfully logging into your eviivo account, you'll discover a robust platform designed specifically for property managers in the hospitality industry. While the system offers numerous capabilities, certain features stand out as particularly valuable for US-based accommodation providers. In this article, we'll explore the top five eviivo features that can significantly streamline your operations and boost your property's performance.
1. Channel Manager: Centralized Booking Control
Perhaps the most powerful aspect of the eviivo platform is its comprehensive channel management system. This feature allows you to connect your property to multiple online travel agencies (OTAs) and booking channels simultaneously from a single dashboard.
Key Benefits:
- Synchronized Availability: When a booking is made on any connected platform (like Booking.com, Expedia, or Airbnb), eviivo automatically updates your availability across all channels, eliminating the risk of double bookings.
- Centralized Rate Management: Adjust your pricing strategies across all platforms from one location, enabling quick responses to market demands or seasonal changes.
- Expanded Visibility: Connect to over 300 booking channels, significantly increasing your property's online presence without multiplying your workload.
- Customized Channel Settings: Configure different rates, policies, and room allocations for each channel based on their specific audience and commission structure.
For US property managers, the channel manager is particularly valuable due to the highly competitive nature of the American hospitality market, where visibility across multiple booking platforms is essential for maximizing occupancy rates.
2. Guest Communication Hub
The eviivo platform excels at streamlining guest communications throughout the entire customer journey, from pre-booking inquiries to post-stay follow-ups.
Key Features:
- Automated Messaging: Set up pre-arrival instructions, check-in details, and post-stay thank you messages that send automatically at designated times.
- Centralized Inbox: Manage all guest communications in one place, regardless of which channel the booking originated from.
- Customizable Templates: Create and save message templates for common scenarios, saving time while maintaining a personalized touch.
- Mobile Notifications: Receive alerts for new messages on your mobile device, allowing you to respond promptly even when you're away from your computer.
In the US market, where guest experience and online reviews significantly impact future bookings, this seamless communication system helps property managers maintain high service standards and prompt response times, leading to better reviews and increased repeat business.
3. Dynamic Pricing Tools
Pricing strategy can make or break a property's profitability. Eviivo's dynamic pricing tools empower managers to implement sophisticated pricing approaches that maximize revenue without requiring advanced analytical skills.
Standout Capabilities:
- Seasonal Rate Plans: Create different rate structures for peak seasons, shoulder seasons, and off-peak periods.
- Occupancy-Based Pricing: Automatically adjust rates based on your current occupancy levels or local events.
- Minimum Stay Requirements: Implement varying minimum stay requirements for different periods, preventing single-night bookings during high-demand periods.
- Competitor Analysis: Some versions of eviivo include tools to analyze competitor pricing in your area, helping you position your rates strategically.
- Last-Minute Discounts: Set up automatic discounts for unsold inventory as the stay date approaches, helping to minimize vacant rooms.
US property managers face unique challenges, including highly seasonal tourism in many regions and intense competition in urban markets. Eviivo's dynamic pricing tools provide the flexibility needed to navigate these challenges effectively, ensuring your property remains competitive while maximizing revenue potential.
4. Comprehensive Reporting Suite
Data-driven decision making is essential for property management success, and eviivo provides robust reporting tools that transform raw booking data into actionable insights.
Essential Reports:
- Occupancy Analysis: Track occupancy rates across different time periods, room types, and booking channels.
- Revenue Reports: Analyze your revenue streams by source, room type, and time period to identify your most profitable segments.
- Channel Performance: Evaluate which booking channels deliver the best ROI, considering both booking volume and commission costs.
- Forecasting Tools: Project future occupancy and revenue based on current bookings and historical patterns.
- Custom Report Builder: Create tailored reports that focus on the specific metrics most relevant to your property's goals.
For US property managers, particularly those managing properties in diverse markets or with seasonal fluctuations, these reporting capabilities provide critical insights for strategic planning, budget forecasting, and identifying growth opportunities.
5. Guest Experience Management
The final key feature focuses on enhancing the overall guest experience, which directly impacts your property's reputation and repeat booking rate.
Important Components:
- Digital Guest Registration: Streamline the check-in process with digital forms that can be completed before arrival.
- Automated Review Collection: Send automated review requests after guest departure to increase your online review volume.
- Upsell Opportunities: Offer room upgrades, late checkout, or additional services through the booking process and pre-arrival communications.
- Guest Profiles: Build comprehensive guest profiles that record preferences and special requests, allowing for personalized service on return visits.
- Feedback Management: Collect and analyze guest feedback to identify areas for improvement and track satisfaction trends over time.
In the US hospitality market, where guests increasingly expect personalized experiences and seamless digital interactions, these tools help property managers meet these expectations efficiently while building long-term guest loyalty.
How to Maximize These Features
To get the most from these powerful eviivo capabilities, consider implementing the following best practices:
- Invest in Initial Setup: Take the time to properly configure each feature according to your property's specific needs and objectives.
- Regular System Reviews: Schedule quarterly reviews of your eviivo settings to ensure they align with your current business goals and market conditions.
- Staff Training: Ensure that all team members who interact with the system receive proper training on the features relevant to their role.
- Incremental Implementation: If you're new to eviivo, consider implementing these features in phases rather than attempting to master all simultaneously.
- Leverage Support Resources: Take advantage of eviivo's support documentation, webinars, and customer service to resolve issues quickly and discover advanced functionality.
Conclusion
The eviivo platform offers a comprehensive suite of tools designed specifically for property managers in the hospitality industry. By mastering these five key features—channel management, guest communications, dynamic pricing, reporting, and guest experience tools—US accommodation providers can significantly streamline their operations while enhancing both revenue and guest satisfaction.
Whether you're managing a boutique hotel, bed and breakfast, vacation rental, or any other accommodation type, these powerful capabilities provide the technological foundation needed to thrive in today's competitive hospitality landscape.
Have you discovered other valuable eviivo features that have transformed your property management experience? Share your insights in the comments below, or contact us to discuss how you can better leverage the eviivo platform for your specific property needs.