Refund Policy

1. Introduction

At Eviivo Login Guide, we strive to ensure complete satisfaction with our products and services. This Refund Policy is designed to provide clear guidelines regarding refunds for any purchases made through our website or services.

By making a purchase from Eviivo Login Guide, you agree to the terms outlined in this Refund Policy. Please read this document carefully before making any purchases.

2. Products and Services Covered

This refund policy applies to all paid products and services offered by Eviivo Login Guide, including but not limited to:

• Premium content subscriptions
• Downloadable guides and resources
• Online courses and training materials
• Consulting services
• Custom support packages

3. Refund Eligibility

3.1 Digital Products and Subscriptions

For digital products and subscription services, we offer the following refund options:

• 14-Day Money-Back Guarantee: If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date, provided the following conditions are met:
  • For subscription services: You have not used the service for more than 25% of the features or content available.
  • For downloadable products: You have not downloaded or accessed more than 25% of the content.
• Technical Issues: If you experience technical issues that prevent you from accessing or using the purchased product or service, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full refund regardless of the 14-day period.

3.2 Consulting Services

For consulting services, the following refund policy applies:

• Pre-session Cancellation: If you cancel a scheduled consulting session at least 48 hours before the agreed time, you will receive a full refund.
• Late Cancellation: If you cancel a scheduled consulting session less than 48 hours before the agreed time, a 50% cancellation fee will be applied.
• Post-session: Once a consulting session has been delivered, no refund will be provided unless there were significant issues with the quality of service that were reported within 7 days of the session.

3.3 Custom Support Packages

For custom support packages:

• Before Service Delivery: Full refund if cancelled before any services have been provided.
• Partial Delivery: Prorated refund based on the percentage of services not yet delivered.
• Complete Delivery: No refund after all services included in the package have been delivered.

4. Non-Refundable Items

The following purchases are generally not eligible for refunds:

• Services that have been fully delivered
• Downloadable products that have been fully downloaded
• Subscription services after the 14-day period has elapsed
• Custom-developed materials or services specifically created for a client
• Products or services where it is clearly stated at the time of purchase that they are non-refundable

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team by sending an email to [email protected] with the subject line "Refund Request"
2. Include the following information in your request:
   • Your full name
   • The email address used for the purchase
   • Order number or transaction ID (if available)
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
3. Our team will review your request and may contact you for additional information if needed

5.2 Refund Processing Time

We aim to process all refund requests promptly:

• We will review and respond to your refund request within 3 business days.
• Once approved, refunds will be processed within 5-10 business days.
• The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 5-14 business days.

5.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card.
• PayPal payments will be refunded to the same PayPal account.
• Bank transfers will be refunded to the originating bank account.

6. Exceptions and Special Circumstances

We understand that special circumstances may arise. In the following cases, we may make exceptions to our standard refund policy:

• Duplicate Purchases: If you accidentally made a duplicate purchase, we will refund the duplicate amount in full, regardless of the standard refund period.
• Unauthorized Purchases: If you believe that an unauthorized purchase was made using your payment information, please contact us immediately. We may require documentation to verify the unauthorized nature of the transaction.
• Service Errors: If our service fails to function as described or contains significant errors that prevent its use, we will either fix the issue, offer an alternative solution, or provide a full refund.

Each exception will be evaluated on a case-by-case basis, and we reserve the right to request documentation or evidence to support any claims.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes.

The refund policy that was in effect at the time of your purchase will apply to your transaction, unless otherwise required by law.

8. Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact us:

• By email: [email protected]
• By phone: +443358991486
• By mail: 349 Owen Wells, Grahamport, IP7 5SS, United Kingdom

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM GMT, and will respond to your inquiry as quickly as possible.